Thumpas provides postal services through Australia Post using the following methods:
- Sliding scale depending on the weight of the parcel:
- Under 100gm = $3.50
- Up to 500gm = $7.95
- Over 500gm = $10.95
- Postage is FREE for all orders over $49.00
- The maximum postage you will pay will be $10.95 for any orders under $49.00
We will endeavor to have your parcel in the post within 2 days of placing the order. If there is a delay in our ability to deliver as stated we will email you to advise you of the delay. You will receive an email when your order has been finalised.
We will package your products in the best possible packaging to ensure they are safely received by you. In order to keep postage costs to the minimum we will use pre-loved packaging materials where appropriate.
As we rely on other companies to assist with the delivery of products please allow between 7 – 14 days for delivery of orders. In remote rural areas there may be longer than expected delivery times as this will depend on Australia Post delivery schedules.
Please note we will send your parcel to the address you put on the order not your address registered with PayPal. If the address is incorrect Thumpas will endeavour to rectify the issue within the boundaries of our refund policy however there will be a delay as this will not be done until the misdirected parcel is returned to us. PLEASE CHECK THE ADDRESS YOU PUT FOR SHIPPING WHEN PLACING THE ORDER.
If you receive a parcel and are not satisfied with the condition the products are received in please contact us immediately so that we can investigate and rectify the issue.