Thumpa’s provides postal services through Australia Post or Courier Services. Once you have added items to your cart the postage options will appear. Postage is FREE for all orders over $49.00 and the free post option will only appear on orders over $49.00.
If you would like Express Post please contact us prior to ordering and we will endeavor to accommodate your needs.
Thumpas will endeavor to send out packages as quickly as we can upon receipt of your order and payment. Where a significant delay of 2 or more weeks is anticipated we will be in contact to keep you up to date on the status of your order. We will package your products in the best possible packaging to ensure they are safely received by you. In order to keep postage costs to the minimum we will use pre-loved packaging materials where appropriate.
As we rely on other companies to assist with the delivery of products please allow between 7 – 14 days for delivery of orders. In remote rural areas there may be longer than expected delivery times as this will depend on Australia Post delivery schedules.
Please note we will send your parcel to the address you put on the order not your address registered with PayPal. If the address is incorrect Thumpas will endeavour to rectify the issue within the boundaries of our refund policy however there will be a delay as this will not be done until the misdirected parcel is returned to us. PLEASE CHECK THE ADDRESS YOU PUT FOR SHIPPING WHEN PLACING THE ORDER.
If you receive a parcel and are not satisfied with the condition the products are received in please contact us immediately so that we can investigate and rectify the issue.